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Refund Policy for Northwest Paint & Stain LLC

At Northwest Paint & Stain LLC, we strive to provide high-quality painting and staining services to all of our customers. This Refund Policy outlines our terms and conditions regarding refunds for services rendered, cancellations, and deposits. By booking our services, you agree to comply with this policy.

1. Refund Eligibility and Conditions

We offer no refunds for any services once the work has begun or after the service has been completed. However, customers may be eligible for a refund if the project is canceled under the following conditions:

  • Cancellation Period: You must notify us at least 24 hours before the scheduled start time to cancel your project. Cancellations made after this window will not be eligible for a refund.

  • Non-Refundable Deposit: A deposit may be required to secure your booking. This deposit is non-refundable, except under limited conditions at the discretion of the owner. The deposit amount will be clearly outlined at the time of booking.

2. Timeframe for Refund Requests

Refund requests must be made before any work begins. Once work has started or been completed, no refunds will be issued. In exceptional or extenuating circumstances, a refund may be considered at the sole discretion of the owner and may result in a partial refund, depending on the situation.

3. Full vs. Partial Refunds

  • Full Refund: A full refund will only be issued if the project is canceled at least 24 hours before the scheduled service and no work has begun. Deposits are excluded unless otherwise approved.

  • Partial Refund: In certain cases, a partial refund may be issued, such as:

    • If the project is canceled by Northwest Paint & Stain LLC (e.g., due to weather or emergencies).

    • If only part of the service has been completed and payment was made in advance. In this case, a refund will be based on the uncompleted portion of work, minus any applicable non-refundable deposits or costs incurred.

4. Conditions for Non-Refundable Deposit

Deposits are used to secure your booking and may be applied to cover upfront costs such as materials, labor scheduling, and administrative planning.

Exceptions to the non-refundable status may include:

  • Exceptional Circumstances: Such as medical emergencies or urgent relocations.

  • Discretion of the Owner: The owner reserves the right to refund or waive deposits on a case-by-case basis.

5. Refund Processing

If a refund is approved, it will be issued through the original payment method. Refunds typically take 7 to 14 business days to process, depending on your financial institution and payment platform.

6. No Refund After Service Completion

Once services are fully completed, no refunds will be issued. This includes dissatisfaction with the results. We encourage clear communication and written agreements prior to service commencement to avoid misunderstandings.

7. Changes to the Scheduled Service

  • Customer-Initiated Changes: If you request a change to the scope or schedule after a deposit has been paid, additional charges may apply. The deposit will be credited toward the updated cost, but cancellation afterward may still be subject to original cancellation terms.

  • Company-Initiated Changes: If we must reschedule due to unavoidable circumstances (e.g., weather), we will work with you to reschedule at no extra cost. If rescheduling isn’t possible, a partial refund may be issued.

8. Contacting Us About Refunds

To request a refund or cancellation, please contact Northwest Paint & Stain LLC directly at:

📧 nwpaintstain@gmail.com
📞 715-642-4170

We will acknowledge your request within 7 business days and guide you through the next steps.

9. Additional Considerations

  • No Refund for Services Rendered: Once work has begun or been completed, no refunds will be issued—including for products used (e.g., paint, materials, etc.).

  • Satisfaction Guarantee: While we don’t offer monetary refunds for completed projects, we are committed to customer satisfaction. If you're unsatisfied, please contact us to discuss potential solutions such as touch-ups or rework, at our discretion.

  • Customer Responsibility: It is your responsibility to confirm all service details—scope, timeline, and pricing—before the project starts.

10. Amendments to This Refund Policy

Northwest Paint & Stain LLC reserves the right to update this Refund Policy at any time. Any changes will be posted on our website, and the updated version will go into effect immediately. Please review this policy regularly.

11. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, contact us:

Northwest Paint & Stain LLC
📞 715-642-4170
📧 nwpaintstain@gmail.com

By using our services and agreeing to this policy, you acknowledge and accept all terms outlined above. Thank you for choosing Northwest Paint & Stain LLC!

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